How it works

Check out the Centi app and its key features

Get Started.

Download the Centi app from your device’s app store and open it. Follow the prompts to register for a new user account by only providing your name, a valid email and mobile number – and you will be part of Centi.

Simply Follow these instructions.

Deposit Cash.

To feed the Centi app using cash, create a cash order and then visit a Swiss Post Office and provide them with the on-screen QR-Code and the cash you want to add to add to your Centi wallet. They’ll scan your Centi app QR code to add the funds.

Connect a Bank.

To feed the Centi app using a bank, create an order and execute a bank payment with the details given.

Connect Credit Cards.

To feed the Centi app using a credit card, add your card details in the app settings. Then, select the amount you want to add and confirm the transaction. Follow these instructions.

Receive Funds.

To receive funds, share your Centi app QR code with the other person. They’ll scan your code with their app to send you funds.

Send Funds to Each Other.

To send funds to someone else, scan their Centi app QR code with your app. Enter the amount you want to send and confirm the transaction.

Shop at Point of Sale.

To make a purchase at a point of sale, scan the store’s Centi app QR code with your app. Enter the amount of your purchase and confirm the transaction.

Shop Online.

To make an online purchase, select Centi as your payment method at checkout. Scan the Centi app QR code provided by the online store with your app, enter the amount of your purchase, and confirm the transaction.

Transfer Funds Internationally.

To send funds to a remittance receiver, enter their details in your Centi app. Select the amount you want to send and confirm the transaction.

Download
Centi App

Frequently Asked Questions (FAQs)

Getting Started

Q: How do I download and set up the Centi app?

A: Download the Centi app from the App Store or Google Play Store. After installation, follow the in-app instructions to create an account, add a top-up method, and start making transactions.

Q: Can I use the Centi app without a bank account or ID?

A: Yes, the Centi app is designed for financial inclusion and does not require a bank account or ID to use its services.

Q: How do I top up my Centi App with cash?

A: Locate a Centi-supported store or top-up machine in your area, and follow the provided instructions to add funds to your Centi account using cash.

Transactions

Q: What types of transactions can I make with Centi?

A: You can use the Centi app for online and offline shopping, bill payments, and remittance services.

Q: How do I make a payment with the Centi app?

A: Open the Centi app and scan the QR code at the participating store or enter the required details for online transactions. Confirm the payment amount and complete the transaction.

Q: Are there any transaction limits?

A: Yes, there are transaction limits depending on your account type and usage. Please refer to the Centi app for details on specific limits.

Remittance Services

Q: How do I send money to another country using the Centi app?

A: Open the Centi app, select the remittance option, and enter the recipient’s information. Choose the amount you wish to send and confirm the transaction.

Q: How long does it take for a remittance transfer to be completed?

A: Remittance transfers with Centi are typically completed within minutes, but the exact time may vary depending on the destination country and the selected payout method.

Q: What are the fees for remittance services with Centi?

A: Centi offers competitive fees for remittance services, which are significantly lower than traditional providers. Exact fees depend on the destination country and the transaction amount. Check the Centi app for specific fee details.

Security and Privacy

Q: How does Centi ensure the security of my transactions?

A: Centi employs advanced encryption technologies and multi-layer security measures to protect your transactions and personal information.

Q: Is my personal information safe with Centi?

A: Yes, Centi prioritizes user privacy and adheres to strict data protection standards to ensure your personal information is secure.

Troubleshooting and Support

Q: What should I do if I encounter a problem with the Centi app?

A: First, check the app’s help section for guidance on common issues. If you still need assistance, contact Centi customer support through the app or the website’s Contact Us page.

Q: How can I report a bug or provide feedback on the Centi app?

A: You can report bugs or provide feedback by contacting Centi customer support or using the feedback form available within the app.